Business Process Outsourcing (BPO) has become a pivotal strategy for companies worldwide to optimize operations, reduce costs, and focus on core business functions.
The BPO sector in Africa has seen remarkable growth, with several companies emerging as essential players in the industry.
These BPO companies provide a wide range of services, including sales, customer and technical support, IT solutions, back office, content moderation, and human resources management, all while leveraging the continent’s skilled workforce and cost-effective solutions.
This article details some of the best BPO companies in Africa (not in any order), known for their innovation, quality of service, and global competitiveness.
1. VIZX International Staffing Solutions (Kenya)
VIZX International Staffing Solutions located in Nairobi, Kenya is one of the best BPOs in Africa. The company has been in the BPO sector for more than 25 years now.
They boast extensive experience mainly in Recruitment Process Outsourcing (RPO) having worked with various high-end clients in the United States of America, Europe, and Australia.
VIZX’s main areas of specialization include healthcare, real estate, technology, manufacturing, finance, logistics, and human resource management etc.
Some of their clients include ATC West Healthcare (recruitment, credentialing, and payroll), LiveWell Private Care (recruitment and payroll), WellTech Partners (recruitment), Bryant Staffing (recruitment), and Peri Merchant Services (logistics) among many others.
2. HiredSupport (South Africa)
HiredSupport is one of the oldest BPO companies in the continent with more than 10 years in operation. This outsourcing service provider has virtual agents in South Africa and has been leading the local market scene.
When we drew a comparison between HiredSupport and other service providers in the region, the former stood at the top due to its quality of service, experienced workforce, and affordability.
Services they offer; Email support, helpdesk and ticket support, troubleshooting support, content moderation, medical billing, telemarketing, data entry, and order validation.
Some of their notable clients include; Wowcube, Healthystuff, OCG, and MakeUp Eraser.
3. Jobhouse Ghana (Ghana)
Ghana is one of the best English-speaking countries in Africa. In Ghana, Jobhouse Ghana stands out as one of the best BPOs in Africa. Founded in 2010, they have provided quality outsourcing services to many companies in and outside Ghana. The main services include Recruitment, HR consultancy, contract staffing, outsourcing, payroll management services, jobs websites, web design & web services among others.
4. CCI Kenya (Kenya)
Headquartered in Kenya’s capital Nairobi, CCI Kenya is the country’s fastest-growing BPO company. The firm offers an array of professional outsourcing services to various organizations from the US, Australia, and Europe.
Since its establishment, CCI Kenya has provided jobs to more than 3,000 employees in Nairobi. They are all working together to deliver quality and cost-efficient customer management services to their clients worldwide.
CCI’s main line of service includes Customer Management, Omnichannel Management, Technical Expertise, and Administration and Processing.
5. The Outsource Company (Nigeria)
The Outsource Company is a technology-driven firm offering business process outsourcing and other Information technology-enabled services to companies across the world. With operations in both Lagos and Abuja, the company has established itself as one of the best in the IT sector.
The company operates one of the largest multi-lingual call centers for its international clients.
6. SLS Solutions International (Uganda)
Uganda, a country in East Africa could not miss this list. Despite having several BPO companies, SLS Solutions stands out as the leading outsourcing provider in Call center and workforce solutions including business-to-business (B2B) and business-to-customer (B2C) services like payroll services, HR Support, and Solutions in organizational design.
Some of their clients include Absa Bank, Sendy, Platinum Credit Ltd, and Trueline Africa Limited.
7. SA Commercial (South Africa)
SA Commercial was established in 2005 and has been mainly serving local clients in South Africa. This outsourcing service provider is all-compliant and holds ISO accreditation under its name making it a reliable organization you can trust.
The firm offers a variety of services including Customer support, finance processing, order processing, document management, and HR processing.
Some of its notable clients are Marsh, Old Mutual, Masked Heroes, Luno, and Market Point.
8. Scimitar Global Sevices Limited (Nigeria)
Scimitar Global Service Limited’s specialization is in omnichannel Contact Centers and CRM Solutions and Services. According to their website, their expertise is in providing cutting-edge Customer Relationship Management (CRM) technology solutions and services that empower businesses and employees to generate more revenue.
9. ADEC Kenya (Kenya)
ADEC Kenya is part of ADEC Innovations—a global BPO company with more than 12 branches worldwide and thousands of associates.
This BPO firm delivers industry solutions, including data assurance, image annotation, customer experience, and data capture. They also provide customized image annotation and data labeling services for various data analysis processes with their clients spread across the globe.
Launched in 2014, ADEC has established itself among the trusted BPOs in Kenya and Africa. The company sources opportunities worldwide which it distributes to jobseekers in sub-Saharan Africa.
10. Outsourcing Solutions (Namibia)
Driven by innovation and passion, this outsourcing company has grown rapidly to become a promising BPO. The company offers a wide range of unique services in immigration services, statutory compliance, payroll, and corporate training.
Some of their clients are Kalahari Holdings (PTY) Ltd, Green Enterprise Solutions, Telecom Namibia, and Osino Resources.
Outsourcing in Africa: Why Kenya?
Kenya stands out for many clients looking to outsource in Africa for many reasons. Here is why Kenya should be your target destination;
- It is the most stable democracy in East and Central Africa
- It is the gateway to the East African market of almost 500 million consumers
- Kenya has a young, educated, proficient English-speaking workforce
- Its largest export market is the United States of America
- Kenya is the regional logistics hub and leading regional financial and technological hub
- It is the leading destination for foreign direct investment and venture capital
- Kenya generates over 90% of its energy from renewable sources
